Refund Policy

1. Satisfaction Guarantee

CS2 Gaming Hub offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality of any item in your purchase, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription services.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that don't meet our quality standards or are materially different from the description
• Technical Issues: Digital products that are non-functional or inaccessible due to technical problems on our end
• Billing Errors: Incorrect charges or duplicate billing for the same product or service
• Non-delivery: Products or services that were charged but not delivered
• General Dissatisfaction: If you are unhappy with a product or service for a valid reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 7 days of purchase for digital products, guides, and one-time services
• 14 days of purchase for subscription services (before the second billing cycle)
• 3 days of the delivery date for merchandise or physical products

Refund requests made after these timeframes may be considered on a case-by-case basis but are not guaranteed.

4. How to Request a Refund

5. Refund Methods and Processing Time

Refunds will be issued using the original payment method whenever possible:

• Credit/Debit Card: 5-10 business days to appear on your statement
• PayPal: 3-5 business days
• Bank Transfer: 5-7 business days
• Store Credit: Immediate

Please note that while we process refunds promptly, the time it takes for the refund to appear in your account depends on your payment provider's policies and processing times.

6. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Subscription services after the refund timeframe has passed
• Digital products that have been downloaded or accessed, unless they are defective
• Personalized or custom-created content made specifically for you
• Services that have been fully rendered
• Products or services marked as "non-refundable" at the time of purchase

Exceptions may be made in extenuating circumstances at our discretion.

7. Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting customer service
• Cancellation will stop future billing cycles but will not refund the current billing period
• If you cancel within the first 14 days of your initial subscription, you may be eligible for a refund of the current billing period
• No partial refunds will be issued for unused portion of subscription periods after the refund timeframe

8. Special Promotions and Discounted Items

Items purchased at discounted prices or through special promotions may have modified refund terms:

• Deeply discounted items (more than 50% off) may be eligible for store credit only
• Limited-time promotional offers may have shorter refund windows
• Bundle packages may be refundable only as a complete unit, not as individual components

Any special refund terms will be clearly communicated at the time of purchase.

9. Abuse Prevention

To maintain the integrity of our refund policy and continue offering quality products and services, we monitor refund patterns:

• Multiple refund requests from the same customer may be subject to additional review
• We reserve the right to restrict future purchases or deny refund requests from customers who appear to be abusing our refund policy
• Fraudulent refund claims may result in account termination and further legal action

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

The refund policy in effect at the time of your purchase will apply to that transaction.

11. Contact Information

If you have any questions about our Refund Policy, please contact us:

• By email: support@cs2gaminghub.com
• By phone: +440209726995
• By mail: 51 Natalie Villages West Harley, BD4 7HP, United Kingdom